How To Load Token On Prepaid Meter When The Meter Is Off

Most residences and business units have embraced the use of electricity prepaid meters. Compared to post-paid meters, prepaid ones have multiple advantages, including buying electricity tokens for almost any amount. However, loading tokens into your meter can be challenging, especially when it is off. So, is there how to load tokens on a prepaid meter when the meter is off?

Your electricity tokens may run out when you least expect it, or there might be a power outage. This is quite inconvenient, but to avoid staying in the darkness, you must find a way to load your prepaid meter. Knowing how to load tokens on a prepaid meter when the meter is off will help you restore power quickly.

How to load tokens on a prepaid meter when the meter is off

How do you input tokens when meter is off? Since many people are conversant about loading tokens when the meter is on, it becomes quite confusing to go about it when there is no power. Follow the steps below to recharge your prepaid meter with tokens when the meter is off.

1. Insert batteries into your Customer Interface Unit (CIU). Usually, most CIUs have two AA-size batteries.
2. Plug the CUI into a wall socket in the house. ensure the socket is switched on.
3. Enter the 20-digit token number into the meter.
4. Press enter, and power will be restored immediately in the house.

Ensure you plug the CIU into the house socket, or the tokens will not load. The CIU is connected to the meter by the power cables, and therefore, if it is not plugged into the socket, there is no communication between the two. Consequently, you cannot load tokens using another meter.

Another reason your meter is off could be a power blackout in the area. In such a scenario, even if you plug the CIU into a socket, you cannot load the tokens. You have no alternative but to wait until power is back.

How to load tokens on a prepaid meter for the first time

A prepaid meter comes with a Consumer Interface Unit (CIU), enabling users to perform various operations, including loading tokens and checking balances. Loading tokens is the primary function of the meter, but as a first-time user, you may not know how to go about it. Here is a step-by-step guide for loading tokens on your prepaid meter.

1. Check your CIU to find the number for your meter.
2. Purchase tokens of your desired amount using the CIU number as the account number.
3. Receive an SMS with a token code from KPLC.
4. Dial the token code from KPLC on the CIU and press enter.
5. A message confirming successful loading with the token amount will appear on the screen.

Can you load KPLC tokens when the meter is off?

If you run out of electricity tokens, you can load KPLC tokens by plugging the CIU into the wall socket. However, this is impossible if your area has a power outage.

Can you load token using a different CIU?

No. CIUs are meter-specific, and an incompatible CIU cannot be used to load a meter. Ensure the CIU matches the meter.

Wrapping up

Electricity is an important energy source for businesses and homes. Running out of tokens can be disappointing, but if you know how to load tokens on a prepaid meter when the meter is off, you can get power back within a short time. However, it is impossible to load tokens with a different CIU.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

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