Kenya Power Announces Deadline For Token Meter Update: "Exercise Will End Next Week"

• Kenya Power has set the deadline for updating prepaid token meters to August 31, 2024, urging customers to complete the update to avoid disruptions
• The update process involves buying a token of any amount to receive two 20-digit codes, which are used to reset and update the meter
• Customers who do not update their prepaid meters by the deadline will be unable to load new tokens and may face service interruptions
• Kenya Power aims to update 7.4 million prepaid meters by the end of the exercise, ensuring a smooth process with a phased approach

Elijah Ntongai, a journalist at TUKO.co.ke, has more than three years of financial, business, and technology research expertise, providing insights into Kenyan and global trends.

Kenya Power has announced that the deadline for updating prepaid (token) meters is fast approaching, set for August 31, 2024.

In an official customer alert seen by TUKO.co.ke, the KPLC urged all its prepaid customers to ensure their meters are updated in order to avoid disruptions to their services.

Kenya Power noted that all meters have been scheduled for update and purchase tokens to receive the update tokens.

The company said,

"All the targeted meters have now been scheduled for update. Once you receive an SMS from Kenya Power prompting you to update your prepaid (token) meter, please follow the steps below:"

1. Buy a new token for any amount (from 25/=, 30/=, 40/= etc) to receive the meter update codes.
2. Key in the first 20-digit code to reset your meter.
3. Key in the second 20-digit code to update your meter.
4. Load the new token into the meter.

How Kenya Power conducted update token meter exercise

According to a press release seen by TUKO.ke, Kenya Power aims to update the software of 7.4 million prepaid meters by the end of the update exercise.

Kenya Power has been conducting the exercise based on a phased approach to ensure a smooth update process.

Prepaid meters are scheduled for updates in batches, and customers receive SMS notifications when their metre is due for an update.

Customers can also access their update codes through Kenya Power’s self-service platform by dialling *977#. This platform serves as a backup in case the SMS notification is lost.

Proofreading by Asher Omondi, current affairs journalist and copy editor at TUKO.co.ke.