Safaricom Shares Simple Tips On How To Get M-Pesa Business Till In 10 Minutes, Updates On Challenges

• Safaricom introduced an accessible application portal for any business that needs to apply for a business till number
• According to Safaricom, the application process can be completed within 10 minutes
• However, customers have experienced various challenges in the application process, to which Safaricom has responded

Elijah Ntongai, a journalist at TUKO.co.ke, leverages more than three years of expertise in financial, business, and technology research, providing insights into both Kenyan and global economic trends.

Safaricom, a leading telecommunications company in Kenya, offers a seamless process for obtaining an M-Pesa Business Till Number.

In just 10 minutes, you can set up your M-Pesa Business Till Number by following a straightforward application process.

Below is a step-by-step process on how to apply, followed by an update on challenges encountered by customers in the application process.

Application process

1. Access the application portal by visiting www.mpesa4business.co.ke. and locate the "Business Till" section, then click on "Apply Now" under Column 1.

2. Select business type by choosing "Individual" under the "Business Till" section.

3. Fill in accurate information about your business and personal details and click "Continue" to proceed to the next stage of the application.

4. Follow the prompt to upload a clear and accurate identification document, ensuring the document details match the business details.

5. After successfully uploading your identification document, submit your application and await a confirmation message indicating the successful submission of your application.

Safaricom updates on challenges faced by customers

Following a Facebook post by Safaricom, customers responded by raising issues they had faced while applying for the till number, and Safaricom responded constructively.

Problem 1

Joses Muthuri Joshua said:

You didn't give me an option for naming my business

Safaricom PLC responded:

Hi Joses. If you applied with a business permit, your business name will appear as name of the till. For any changes, email request to M-PESABusiness@Safaricom.co.ke ^KD

Problem 2

Hon Michael Siambe Jnr:

I have applied but they are saying my names doesn't match the one on ID.

Safaricom PLC responded:

Hello Hon Michael, sorry about that. Kindly share your number via Inbox we share with our sales team for further assistance. ^MJ

Problem 3

Bett Kiprotich Gideon said:

I've been trying more than 5 times that placeholder for first name, middle name, and last name not accepting my inputs

Safaricom PLC responded:

Hi Bett, sorry about that. Kindly in box your number, name and ID we share with our sales team for assistance. ^IW

Problem 4

Ev Gabriel Kanjiri Angel said:

After applying and downloading the M-pesa business app it wouldn't generate business operator ID

Safaricom PLC responded:

Hey Angel, sorry about that kindly share via inbox the store number, till number, store name, your full names, ID number and nominated number for assistance.^HM

Problem 5

Emmanuel Cheruiyot said:

My application is still pending

Safaricom PLC responded:

Hi Emmanuel, once the verification process has been completed, we shall notify you. ^CT

Apologies Emmanuel, on the application website, check status of pending application by selecting “My Applications” tab and enter your phone number to receive a unique OTP (PIN) sent via SMS. A list of all applications made by you shall be displayed. Only the applicant can view the status of the application. ^HN

How to withdraw money from M-Pesa till

In other news, TUKO.co.ke reported on the process of withdrawing money from your M-Pesa business till to your personal M-Pesa accounts.

The M-Pesa business till allows business owners to separate their personal M-Pesa accounts from business payments, but the good news is that you can still transfer the funds from the till number to your personal M-PESA account.

If you want to withdraw money from a till number via M-Pesa, you must be interested in knowing the transaction cost.