Kenya Power Announces Disruption Of Token Services For 24 Hours: "Buy Enough To Avoid Inconvenience"

• Kenyans will not be able to buy tokens from Kenya Power starting Sunday, June 2, to Monday, June 3, 10pm
• The service will be unavailable on all vendors' platforms, including M-Pesa Paybill, Airtel Money, and banking services
• The utility company has advised customers to buy enough tokens to avoid any inconvenience that may be caused during the 24-hour period

Kenya Power and Lighting Company (KPLC) has announced a disruption in the purchase of tokens for 24 hours.

In a statement released on Monday, May 27, KPLC said the shutdown will allow the company to upgade its system for a better customer experience.

When will the service be unavailable?

According to KPLC, power purchases will be effected from Sunday, June 2, to Monday, June 3.

"We wish to inform our customers that the prepaid token vending system will be unavailable from 10 pm, Sunday, June 2, to 10 pm Monday, June 3, to enable us to upgrade our systems for improved service delivery," read a part of the statement.

Kenyans' reactions following Kenya Power announcement

After the supply company announced the interruption, Kenyans on social media reacted as follows:

Elmaxcheery said:

"Heads up is always the best, ndo mtu aweze kujipanga mapema. Good job."

Njoroge Wambui said:

"I bought tokens on 25th bado hajizafika."

Alfred Wambua said:

"Hii upgrade itachukua one week, that one day/ 24-hours should be interpreted to mean. Never trust anything from this government."

Mwachi said:

"I bought tokens via M-Pesa (SEP8EMXXXX) for account 22213941XXXXX till now sijatumiwa token, kindly help."

Manucho KE said:

"Nice update."

Fredrick Maima said:

"Kwa wale ambao hawaelewi, the upgrade, it means additional taxes on every unit purchased, kazeni mikanda zenu."

Kenya Power reduces the price of tokens

In April, KPLC gave Kenyans a reason to celebrate after reducing the price of tokens due to reduced fluctuation in the dollar.

Kenyans applauded the move, with a majority hoping that the power company will reduce the cost further in the coming months.

For KSh 5,000 spent in March 2024 on tokens, KPLC allocated 150.47 units compared to 160.94 units in April 2024.

The move was prompted by the strengthening shilling against the dollar, which had weakened in the past few months.

Proofreading by Mercy Nyambura Guthua, journalist and copy editor at TUKO.co.ke