Kenya Airways Explains Delays In Flights, Calls For Customer Patience: "We'll Realine Our Network"

• Kenya Airways reported flight disruptions that have left thousands of passengers stranded in the past weeks
• The national carrier apologised to customers over the delays, noting that it was working towards resolving the matter
• KQ explained that the disruptions resulted from two of its aircraft being grounded due to engine supply constraints

TUKO.co.ke journalist Wycliffe Musalia has over five years of experience in financial, business, and technology reporting and offers deep insights into Kenyan and global economic trends.

Kenya Airways has been reporting flight disruptions and delays for more than a week.

What led to KQ flight disruptions?

KQ revealed that the delays were caused by unscheduled engine overhauls and supply constraints, which grounded two of its aircraft.

The national carrier apologised to customers, promising to resolve the issue as soon as possible.

"Kenya Airways would like to apologise for the delays and disruptions it has experienced in recent times. These have been caused by unscheduled engine overhauls and unforeseen engine supply chain constraints, which resulted in two (2)787 Dreamliner aircraft being grounded," said KQ.

How Kenya Airways is resolving flight delays

The company said it is working closely with engine lessor manufacturers to find a replacement for the engines.

"We have, therefore, had to downgrade, reschedule, and/or delay some of our flights. We do, however, expect this to be resolved shortly," said KQ.

The airline noted that it would realign its network to reduce delays if the technical issues were not resolved on time.

KQ also urged customers to update their booking contact details (email and phone number) to allow timely flight updates.

"We are committed to ensuring a safe and comfortable travel experience for you. We thank you for your patience and for continuing to choose to fly with the Pride of Africa," the airline added.

Flooding causes KQ flight delays

In May 2024, Kenya Airways announced potential extended delays and diversions for flights departing from Nairobi due to severe weather conditions.

Kenya experienced floods that caused significant traffic congestion, slowing down passengers and staff trying to reach the airport.

The airline urged customers to contact their support desk through provided phone numbers or email for updates.

Proofreading by Mercy Nyambura Guthua, journalist and copy editor at TUKO.co.ke